Operations Specialist- Tunisia (TheySheHe)

If youre here its because youre looking for anexciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

Well deliver a non-vanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers offering on-demand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.

What makes our ride unique

Our culture and strong values.

Our career development philosophy.

Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

The Operations Specialist will be responsible for leading and supervising Glovo Couriers as they conduct day-to-day operations managing the Couriers and ensuring organizational effectiveness by providing leadership for the organizations operational functions.

THE JOURNEY

• Provide support to different stakeholders with administrative tasks.
• Manage recruitment training and onboarding of Couriers. Ensure support documentation and readiness for brand delivery.
• Optimize acquisition (growth) retention and performance for Couriers. Evaluate and improve processes for organizational efficiency.
• Maintenance and analysis of operational metrics and information to aid in the basic decision-making process of supply chain operational needs including daily weekly and monthly reports indicating full operational status concerning the flow
• Facilitate communication with the Operations Manager on support processes. Aim for high service levels and courier satisfaction.
• Advise on financial well-being and monitor regulatory compliance. Manage insurance policies and ensure safety protocols.
• Analyze daily and weekly operation metrics with a macro view of the long-term success of the city. Optimize delivery times and Courier earnings.
• Give life to your craziest ideas and have an immediate impact thinking out of the box!
• Stock management and courier equipment ensuring quality bags on streets

WHAT YOU WILL BRING TO THE RIDE

• Diploma or Bachelors degree in Logistics Economics Finance or a related field.
• Computer literacy: familiarity with MS programs or Google products (Google Sheets Docs and Presentations).
• At least 2 years in high-demand roles such as operations consulting or investment banking with on-demand delivery experience being advantageous.
• Effective written and verbal communication skills in Arabic French and English.
• Excellent communication skills being capable of talking with different types of people from couriers to business partners.
• Analytical skills and the ability to be persuasive using details and facts.
• Results-oriented autonomous and efficient with a collaborative work style open to direction and a commitment to achieving goals.
• Persuasive with details and facts.
• Ability to look at situations from several points of view.

Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!