Officer, Sales Support
نُشرت في :
06-08-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
To provide efficient support to the Consultant Customer Service Executive Banker Business Banker in managing the customer portfolio for the branch (Kahama).
Customer Service:
- Adhere to the service standards and provide excellence customer service.
- Attend to customer queries within set timelines and escalate those that cannot be resolved to relevant departments.
- Open new accounts and process loans according to laid down procedures and agreed turn around times.
- On-board customers and manage customer relationships within the segment.
- Transfer and amend accounts as and when requested by customers and according to laid down procedures.
- Check scan and submit accurate and complete loan documents to the Central Verification Unit as per laid down procedure.
- Conduct a needs analysis for the business customers within the portfolio and match with a solution.
Sales
- Adhere to the Sales High 5 standards
- Generate and provide leads to the Customer Consultant and other sales staff as appropriate.
- Cross sell banking products to customers within the branch
Risk & Control
- Adhere to the KYC policies and guidelines for both account opening and loan origination documentation.
- Maintain account opening documents and all records in accordance to set procedures that is locked away and properly filed)
- Call customers to follow up on non-performing loans non-funded accounts over-drawn accounts or dormant accounts.
- Action reports timely that include but are not limited to: referral reports account opening and closing report Signature Verification System re-activated accounts and wrongly profiled accounts in accordance with laid down procedures.
- Respond to and follow through all sales audit/risk issues raised by auditors within agreed timelines and in accordance with laid down procedures.
Qualifications :
Type of Qualification: Bachelor degree in Business Studies or a related fields from a recognized University
Experience Required
Client Coverage
- At least two years branch banking experience.
- Exposure to customer service required
- Previous sales experience
Knowledge
- Sound knowledge of bank products/services
- knowledge of the risk management and credit principles
- Sound knowledge of the banks policies and procedures relating to all areas under his/her control.
- Knowledge of Service standards
- Knowledge of the Core Banking system.
- Good knowledge of bank policy regarding product criteria pricing charges and interest rates.
- Understanding of financial statement.
- Knowledge of competitor products and services.
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Checking Details
- Conveying Self-Confidence
- Developing Expertise
- Following Procedures
- Managing Tasks
- Meeting Timescales
- Producing Output
- Providing Insights
- Upholding Standards
Technical Competencies:
- Client Servicing
- Client Value Propositions
- Compliance
- Telephone Caller Handling
- Verbal Communication
Remote Work :
No
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
