Head Spa Therapist

A Head Spa Therapist is responsible for leading the spa therapy team and providing professional treatments and services for guests including but not limited to body and facial treatments massages home care advice and managing the overall spa operations. Maintaining safety cleanliness team performance and ensuring guest satisfaction in accordance with company standards are key responsibilities.

What will I be doing

As a Head Spa Therapist you are responsible for performing the following tasks to the highest standards:

• Attending Hilton Trainings and monthly departmental meetings as required

• Leading mentoring and supervising the spa therapy team to ensure consistent high-quality treatments and guest service

• Performing massages and other spa treatments for guests when needed especially for VIP clients

• Managing staff schedules performance and training to maintain an efficient and skilled team

• Ensuring high standards of cleanliness and hygiene in all spa areas

• Reporting any maintenance issues to the Front Office Manager and coordinating timely resolution

• Assisting in all areas of the operations as requested by the Front Office Manager

• Being fully aware of current and future services offered by the hotel and spa

• Ensuring that the departmental operation budget is adhered to maximizing revenues and minimizing expenses

• Providing efficient guest service from point of arrival to check out including booking changing and canceling appointments and upselling retail products and spa packages

• Accurately scheduling all massage and treatment reservations confirming changes and cancellations

• Processing all billing and posting for spa and retail services; reporting any overages or shortages to Front Office Manager

• Explaining spa treatment menus and packages clearly and professionally to guests

• Greeting and welcoming all incoming and outgoing guests and staff in accordance with brand standards

• Maintaining the quality of service and overall appearance of locker areas lounge area and restrooms

• Ensuring proper cleanliness of locker room lounge steam/sauna room prep room and restrooms

• Ensuring stocking of water and other beverages and setting up and breaking down of beverage and fruit stations

• Providing personal training sessions and assisting guests as necessary

• Maintaining the fitness center: looking after equipment and coordinating with the Precor representative for maintenance and product updates

• Ensuring audio-visual equipment is well maintained and in good condition

• Monitoring and improving spa service quality and guest satisfaction

• Preparing reports on team performance revenues guest feedback and operational issues for senior management

• Collaborating with other departments to enhance overall guest experience

• Ensuring compliance with all company policies health and safety regulations

EOE/AA/Disabled/Veterans

What are we looking for

A Head Spa Therapist serving Hilton Brand hotels and vacations is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals

• Proven leadership and team management skills within a spa or hospitality environment

• Strong experience in hospitality or customer service industry is required

• Ability to read write speak and understand the English language to effectively communicate with guests and team members

• Ability to speak effectively in front of groups of customers or employees of the organization

• Ability to deal with problems involving several concrete variables in standardized and non-standardized situations

• At least 3 years experience in the spa or hospitality industry including supervisory or leadership experience

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in a resort hotel or wellness-related field in a supervisory or management capacity

• Advanced certifications or training in spa therapies and wellness treatments

• Proven ability to drive revenue through upselling and guest engagement

• Strong organizational and multitasking skills to manage daily operations and team performance

  
  What will it be like to work for Hilton
  

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!