Technical Service Manager- Lebanon
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
is a leading SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow. We are looking for a Technical Service Manager who will be a liaison between customer and technical team. The ideal candidate for this role should be results driven customer obsessed and love learning!
Responsibilities:
You will provide professional and understandable answers and solutions to clients.
You will analyze and troubleshoot technical issues related to usability API calls imports exports campaign creation bugs identification DB queries basic deliverability issues among other things.
Provide guidance to the technical executive team and clients about data strategy and integration methods.
You will closely work with the account management team to resolve technical issues facing their clients on time and recognizing where you need to escalate to the development team follow help desk workflows.
Requirements
4 to 5 years of experience in the SaaS industry
Excellent communication skills (email/phone)
Excellent command of English (written and spoken) Arabic or French.
Ability to explain technical topics in an understandable fashion.
Ability to think outside of the box and provide creative solutions matching client requirements
Team player with the ability to work as part of an international remote team
Eager to learn and adapt to the ever-evolving world of digital marketing
Fluency in more than one language is highly preferred.
Technical skills:
Good knowledge of help desk management
Good knowledge of DNS
Understanding of mobile SDK architecture.
Understanding of mobile multi-modular support.
Understanding of mobile development platforms(Flutter Cordova ReactNative Android iOS).
Advanced knowledge of java script website integration and HTML
Advanced knowledge of API
Advanced knowledge of DB queries and relational DB structure
Previous experience in a technical digital marketing position is preferred but not a prerequisite
Benefits
- Work at the cutting edge of marketing technology and customer engagement
- Be a part of a collaborative innovative and fast-paced environment with global teams
- Opportunities for continuous learning and professional development
- Competitive salary and benefits package
نوع التوظيف
دوام كامل
