Position Overview:
We are looking for a commercially driven and strategically minded Chief Operating Officer (COO) to lead the company s retail operations and drive long-term growth. The ideal candidate will have proven expertise in business development within clothing textiles and branded fashion and a deep understanding of the Omani market. The role includes leading the development of the Uniform Division enhancing store profitability and executing growth strategies that align with the Group s vision.
Key Responsibilities:
Operational Leadership:
- Manage daily operations across retail stores warehousing logistics production and customer service.
- Standardize and optimize operational processes and systems across all units.
- Ensure alignment between operations merchandising procurement and marketing teams.
- Track and enhance performance through clear KPIs and regular reporting.
Business Development & Market Growth:
- Drive new business opportunities specifically within clothing textiles and uniforms.
- Lead the development and expansion of the Uniform Division including B2B partnerships and institutional clients.
- Explore new product lines strategic alliances and revenue channels.
- Evaluate regional opportunities within Oman and the GCC to support store expansion and brand positioning.
Store Performance & Sales Strategy:
- Assess and turnaround underperforming retail locations applying data-driven strategies to improve profitability.
- Maximize peak season production and sales by optimizing workforce stock and infrastructure.
- Lead initiatives to enhance off-season sales promotional effectiveness and customer engagement.
- Drive in-store experience improvements and retail technology adoption (POS CRM loyalty programs).
Strategic Planning & Presentation:
- Deliver a comprehensive 5-year strategic plan outlining revenue growth brand development store expansion and operational improvement.
- Prepare a board-level presentation of this 5-year plan as part of the final interview stage.
Leadership & Team Building:
- Lead motivate and manage a cross-functional team across retail operations HR logistics and sales.
Build a high-performance culture focused on accountability and continuous improvement.
- Oversee succession planning talent development and recruitment for critical operational roles.
Requirements
Qualifications:
Bachelor s degree in Business Administration Retail Fashion Management or a related field (MBA preferred).
Professional exposure to the textile/uniform industry is a strong advantage.
Experience:
10 years of senior leadership experience in the clothing textiles or fashion industry preferably within multi-unit retail operations.
Demonstrated success in business development retail expansion and strategic planning.
Strong experience in P&L ownership supply chain oversight and team leadership.
Solid understanding of Omans retail and business environment and the wider GCC market.
Key Competencies:
Strategic thinker with a commercial mindset.
Proven leadership and team management skills.
Customer-centric and results-driven.
Analytical and process-oriented.
Proficient in retail systems ERP and performance analysis tools.