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French Speaking Trainer

صاحب العمل نشط

1 وظيفة شاغرة
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سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
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drjobs

حالة تأهب وظيفة

سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني

Valid email field required
أرسل الوظائف
الخبرة drjobs

4-5سنوات

موقع الوظيفة drjobs

القاهرة - مصر

الراتب شهرياً drjobs

2500 - 2500

عدد الوظائف الشاغرة

1 وظيفة شاغرة

الوصف الوظيفي

About the Role

We are currently seeking a French Speaking Trainer to join our dynamic team based in Egypt. The successful candidate will be responsible for developing and delivering high-quality training programs for new and existing staff within a BPO or call center environment. If you are passionate about learning and development fluent in French at a C1 level and experienced in customer service training we would love to hear from you.



Requirements

Key Responsibilities

  • Training Delivery:
    Deliver effective and interactive training programs in French for both new joiners and existing team members ensuring alignment with company standards and client expectations.

  • Content Development:
    Design update and maintain training content manuals and e-learning modules tailored for BPO or contact center operations.

  • Performance Analysis:
    Conduct training needs assessments identify skill gaps and propose targeted interventions to enhance overall team performance.

  • Quality Assurance:
    Monitor and assess training outcomes through learner feedback assessments and key performance indicators (KPIs).

  • Stakeholder Collaboration:
    Work closely with operations quality assurance and workforce management teams to align training initiatives with organizational goals and performance metrics.

  • Continuous Improvement:
    Conduct refresher sessions one-on-one coaching and skill enhancement workshops to support continuous development.


Qualifications and Experience

  • Work Experience:
    3 6 years of total work experience with at least 2 years in a BPO/call center training role.

  • Language Skills:
    Proficiency in French at C1 level is mandatory (spoken and written).
    English communication skills are a plus.

  • Training Competencies:
    Proven expertise in classroom facilitation instructional design and learner engagement techniques.

  • Technical Skills:
    Familiarity with digital learning platforms LMS systems and virtual training tools is desirable.

  • Availability:
    Must be based in Egypt and available to join immediately.


Preferred Qualifications

  • Experience in customer service or technical support functions within a BPO setting.

  • Knowledge of e-learning design tools (e.g. Articulate Adobe Captivate) and virtual training platforms (e.g. Zoom Microsoft Teams).

  • Certification in training and development (e.g. Train-the-Trainer Instructional Design) is an added advantage.





Benefits

What We Offer

  • A collaborative and fast-paced work environment

  • Opportunities to lead impactful training initiatives

  • Career development support and skill-building opportunities

  • Competitive salary and benefits package



نوع التوظيف

دوام كامل

نبذة عن الشركة

الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل. نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا