French Speaking Trainer
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Job Description
About the Role
We are currently seeking a French Speaking Trainer to join our dynamic team based in Egypt. The successful candidate will be responsible for developing and delivering high-quality training programs for new and existing staff within a BPO or call center environment. If you are passionate about learning and development fluent in French at a C1 level and experienced in customer service training we would love to hear from you.
Requirements
Key Responsibilities
- Training Delivery:Deliver effective and interactive training programs in French for both new joiners and existing team members ensuring alignment with company standards and client expectations.
- Content Development:Design update and maintain training content manuals and e-learning modules tailored for BPO or contact center operations.
- Performance Analysis:Conduct training needs assessments identify skill gaps and propose targeted interventions to enhance overall team performance.
- Quality Assurance:Monitor and assess training outcomes through learner feedback assessments and key performance indicators (KPIs).
- Stakeholder Collaboration:Work closely with operations quality assurance and workforce management teams to align training initiatives with organizational goals and performance metrics.
- Continuous Improvement:Conduct refresher sessions one-on-one coaching and skill enhancement workshops to support continuous development.
Qualifications and Experience
- Work Experience:3 6 years of total work experience with at least 2 years in a BPO/call center training role.
- Language Skills:Proficiency in French at C1 level is mandatory (spoken and written).English communication skills are a plus.
- Training Competencies:Proven expertise in classroom facilitation instructional design and learner engagement techniques.
- Technical Skills:Familiarity with digital learning platforms LMS systems and virtual training tools is desirable.
- Availability:Must be based in Egypt and available to join immediately.
Preferred Qualifications
Experience in customer service or technical support functions within a BPO setting.
Knowledge of e-learning design tools (e.g. Articulate Adobe Captivate) and virtual training platforms (e.g. Zoom Microsoft Teams).
Certification in training and development (e.g. Train-the-Trainer Instructional Design) is an added advantage.
Benefits
What We Offer
A collaborative and fast-paced work environment
Opportunities to lead impactful training initiatives
Career development support and skill-building opportunities
Competitive salary and benefits package
Employment Type
Full Time
Company Industry
Higher Education / Education / Professional Training and Coaching / Education Administration Programs
