Referral and Booking Management System Quality Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Responsibilities
* Develop and implement comprehensive test strategies and plans for the referral and booking management system.
* Lead and execute various testing activities including functional testing performance testing and user acceptance testing.
* Identify document and track system defects and work closely with development teams to ensure timely resolution.
* Collaborate with business stakeholders to understand their requirements and ensure the system meets their needs.
* Monitor system performance and identify areas for improvement.
* Contribute to the development and maintenance of quality assurance processes and documentation.
* Provide regular reports on testing progress and system quality metrics.
* Stay up-to-date with industry best practices and emerging technologies in quality assurance.
Qualifications
* Bachelors degree in Hospitality/Business Management/Customer Service/healthcare or related discipline with 5 years of related professional experience.
* Minimum 3 years of Administrative experience managing a team of over 25 people. RBMS or call Centre experience is a distinct advantage.
*English is essential and Arabic is preferred.
* Familiar with MS office product and Intranet.
* Manage difficult or emotional customer situations; responds promptly to customer needs; solicits patient feedback to improve service; responds to requests for service and assistance.
* Speak clearly and persuasively in positive or negative situations; listens and gets clarification.
* Experience with referral and booking management systems is highly desirable.
* Familiarity with the healthcare industry in Qatar is advantageous.
نوع التوظيف
دوام كامل
