Senior Software Engineer, Observability

About the Role

Forter is seeking aSenior Software Engineerto join ourObservability team. This role offers the opportunity to work at the intersection of software development and platform engineering contributing to the tools systems and practices that improve visibility reliability and operational excellence across our engineering organisation.

This position is ideally suited for experienced software engineers who are passionate about building high-quality systems and are interested in expanding their expertise in observability distributed systems and developer experience. You will help design build and maintain systems that empower engineers across Forter to monitor understand and troubleshoot their services more effectively.

Our observability team is responsible for delivering scalable and user-friendly solutions to over 150 engineers working across more than 20 teams. Were focused on enabling rapid incident detection and resolution improving our reliability posture and supporting a culture of continuous improvement.

What youll be doing:

• Design build and maintain observability tools and infrastructure that help our engineers provide actionable insights into the performance and reliability of Forters systems.
• Collaborate with other engineers and teams to enhance the developer experience around monitoring logging alerting and tracing.
• Develop and evolve our internal tooling to simplify the process of instrumenting and observing services.
• Partner with engineering teams to improve incident response and recovery workflows and ensure systems meet internal SLOs/SLAs and reliability targets.
• Support the migration from our legacy ELK stack to a modern observability platform usingPrometheus Mimir Grafana Honeycomb Loki Quickwit andOpenTelemetry.
• Contribute to knowledge sharing and the ongoing development of best practices in observability across the organisation.
  
  

What youll need:

• 4 years of professional experience as a software engineer with a strong foundation in building and maintaining production systems.
• Proficiency in one or more modern programming languages such asPython Java JavaScript orRuby.
• Familiarity withKubernetesAWS and infrastructure-as-code tools such asTerraform
• Experience working with observability tools and platforms (e.g.Prometheus Grafana ELK Honeycomb Loki or similar).
• A strong interest in developer experience and platform tooling with the ability to empathise with engineering teams as internal customers.
• Excellent communication skills with the ability to collaborate effectively across teams and explain complex technical concepts clearly.
• A proactive mindset focused on long-term impact sustainable engineering practices and continuous improvement.
  
  

Preferred Qualifications

• Experience withOpenTelemetryor distributed tracing systems.
• Understanding of observability-driven development and service reliability principles (e.g. SRE MTTR SLIs/SLOs).
• Experience optimising observability systems for cost and performance at scale.
• Knowledge of microservices architectures and how to monitor and debug distributed systems.
• Contributions to open-source projects in the observability or monitoring space

About us:

Digital commerce is built on trust. At every point along the eCommerce journey businesses must make a critical decision: Can I trust this customer Answering this simple question accurately and instantly is powerfulit can accelerate revenue growth and strengthen a companys connection with its customers. How do we do it Forter was founded on the insight that its not about what is being purchased nor where but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customersensuring everyone gets the experience they deserve. Given that trust is central to how we operate Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. Were meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data Forter is a recipient of over 10 workplace and innovation awards including:

• Great Place to Work Certification (2024)
• Fortunes Best Workplaces in NYC (and 2024)
• Forbes Cloud 100 (and 2024)
• #3 on Fast Companys list of Most Innovative Finance Companies (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards New Partner Application Award (2023)
• Fintech Breakthrough Awards Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013 weve raised $525 million from investors such as Tiger Global Bessemer Sequoia Capital March Capital and Salesforce Ventures. Were on a mission to bring trust to global digital commerce so that companies like Adobe ASOS eBay Instacart Priceline and Nordstrom can block fraud drive revenue and improve customer experience.

At Forter we believe unique people create unique ideas and valuable experience comes in many forms. So even if your background doesnt match everything we have listed in the job description we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives we grow together as humans and as a company.

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