L2 Data and Endpoint Security Engineer

L2 Data and Endpoint Security Engineer Operational Support &

Key Responsibilities:

• Operational Support & Monitoring:

• Monitor the health and performance of data and endpoint security systems to ensure high availability and effectiveness.

• Respond promptly to security alerts and perform initial troubleshooting on incidents.

• Routine Configuration & Maintenance:

• Assist with configuration changes updates and regular maintenance tasks for all supported security technologies.

• Maintain accurate documentation of system configurations processes and incident logs.

• Issue Diagnosis & Escalation:

• Diagnose and resolve common technical issues related to security systems.

• Escalate more complex or unresolved issues to the L3 engineer providing thorough documentation and context.

• Incident Management & Reporting:

• Assist in incident response activities and document incident details for post-incident reviews.

• Provide periodic reports on system performance and incident trends.

• Collaboration & Communication:

• Work closely with IT security and support teams to ensure operational stability and rapid issue resolution.

• Communicate status updates and collaborate on improvements to processes and procedures.

Required Qualifications:

• Bachelors degree in Computer Science Information Technology Cybersecurity or a related field.

• 35 years of experience in operational support for security solutions with exposure to both data and endpoint security technologies.

• Familiarity with the following technologies:

• Data Security: DLP/NDLP DRM Database Activity Monitoring Data Masking & Encryption Data Classification File Integrity Monitoring Watermark Solution Removable Media Protection

• Endpoint Security: Antivirus & Sandboxing Endpoint Detection and Response NextThink

• Strong troubleshooting and analytical skills with the ability to work effectively under pressure.

• Excellent verbal and written communication skills.

Desired Skills & Certifications:

• Industry certifications such as CompTIA Security CCNA Security or vendor-specific credentials are preferred.

• Familiarity with ITIL processes and incident management best practices.

• Strong documentation skills and attention to detail.

• A proactive approach to learning and adapting to new security technologies and practices.

Working Conditions:

• Full-time role with standard operational hours and potential on-call responsibilities during critical incidents.

• Collaborative team environment with regular interaction with L3 engineers and other IT/security teams.

• Opportunities for career development and further specialization in data and endpoint security technologies.