Butler

KEY ROLES & RESPONSIBILITIES

• Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and guests.
• Attends daily briefings and notes all information about the guests and functions in the hotel.
• Engages and customizes check-in procedures suite set-up and suite orientation.
• Offers welcome drinks creates bespoke destination itineraries and dining recommendations.
• Intuitively anticipates through observation and interactions guests needs and wants and orchestrates special occasions and celebrations.
• Ensures all suites receive prompt and courteous service.
• Ensures that special preferences of all guests are taken into consideration.
• Regular service offerings include unpacking packing light laundry handling shoe-shine service.
• Works closely with in room dining and engages / customizes replenishment of amenities for occupied suites.
• Liaises with in room dining and housekeeping and checks on a regular basis to ensure amenities guest preferences and other such points are taken care of and carried out flawlessly.
• Engages and customizes in suite Maxi Bar set-ups for occupied suites.
• Responsible of removal and exchange of dirty plates cutleries glasses etc. while replenishing amenities and Maxi Bars for occupied suites.
• Keeps track of all DND rooms and informs the Butler Supervisor for further follow up.
• Offers assistance for departure arrangements and provides fond farewell.
• Responsible of the cleaning and maintenance of all Butler areas including guest suites pantries stores equipment perishables stationary etc.
• Promptly answers any in-house guest calls instant messages and emails and communicates with respective departments in the resolution of guests requests.
• Ensures all communication is carried clearly amongst the team.
• Performs related duties and special projects assigned.
• Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion Trust Sustainable Performance Spirit of Conquest Innovation and Respect.
• Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Front Office team in promoting inter-hotel sales and in-house restaurants and facilities.
• Cooperates closely with In-Suite Dining and Housekeeping to ensure a seamless In Room Dining and cleaning experience. Acts as a link for guests with all other areas of the hotel.
• Addresses any security incidents and guest complaints to the Head Butler and reacts proactively when suitable and appropriate.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP) Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management.
• Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel.
• Follows Hotel Evacuation Policy in case of an Emergency.

Qualifications :

• Possesses strong interpersonal skills and ability to communicate in second language.
• Ascertains and addresses guest/colleague needs.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure analyses and resolves problems exercises good judgment and with a high degree of professionalism.
• Prioritizes and organizes work assignments and delegates work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.
• Obtains strong local market knowledge.
• Understands international luxury travelers and their needs.
• International level of quality and non-hotel experience a plus.
• Strong understanding of cultural nuisances in dealing with local and Middle Eastern guests.

Remote Work :

No

Employment Type :

Full-time