Emerging Customer Success Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
About Workato
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration Workato helps businesses globally streamline operations by connecting data processes applications and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time driving efficiency and agility.
Trusted by a community of 400000 global customers Workato empowers organizations of every size to unlock new value and lead in todays fast-changing world. Learn how Workato helps businesses of all sizes achieve more at .
Why join us
Ultimately Workato believes in fostering a flexible trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But we also believe in balancing productivity with self-care. Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley please submit an application. We look forward to getting to know you!
Also feel free to check out why:
Business Insider named us an enterprise startup to bet your career on
Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Quartz ranked us the #1 best company for remote workers
Responsibilities
The Customer Success Team at Workato is the frontline for developing customer champions driving product adoption and empowering teams to fulfill their goals so that they renew and expand. Our Emerging segment of customers represent the largest segment by volume and are supported through a unique combination of digital-led programs strategic 1:many initiatives and targeted high-impact 1:1 human engagements.
We are seeking an Emerging Customer Success Manager to work with customers in our Emerging segment. The Emerging CSM will work with customers in strategic 1:1 engagements for high-impact customer objectives or by facilitating 1:many success programs to impact target customer groups. We use robust customer data to help identify ways we can deliver increased value through broader and more mature use of Workato.
This is a high impact role that will play a key part in building out the strategy for proactive and reactive engagement with Workatos Emerging customers.
In this role you will also be responsible to:
Work with a portfolio of approximately 250 Emerging customers to increase adoption deepen engagement and grow retention rates
Work directly with Workatos Emerging customers to help them achieve their desired outcomes and achieve success with the product.
Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs such as custom group trainings/webinars new collateral and Workato integrations
Resolve inbound customer requests in an efficient and powerful manner
Proactively engage at-risk customers in strategic 1:1 engagements based on data signals to reduce the overall level of risk for the customer base.
Excel in an ever-evolving space by creating detailed strategies and clear work plans to result in business success for your client portfolio
Represent the voice of the customer and influence the product development roadmap.
Partner with Sales Technical Consulting and Product teams to ensure the customers retention and maximize the account potential with an excellent customer experience
Requirements
Qualifications / Experience / Technical Skills
2 years of experience in customer-facing roles.
Strong problem solving and analytical thinking skills
Ability to collaboratively build assets and materials for customers and colleagues
Entrepreneurial drive and comfort working in ambiguous quickly-changing environment
Familiarity with integration technology landscape
Soft Skills / Personal Characteristics
Strong sense of customer empathy and being customer-centered
Excellent interpersonal communication and persuasion skills
A passion for and belief in the power of automation to drive business value
(REQ ID: 2108)
Required Experience:
Manager
نوع التوظيف
دوام كامل
