Directly involved in the order-taking and order-placing process while dealing with guest requests and orders courteously efficiently and promptly.
Should have good knowledge of room service menus and ongoing promotions in another F&B outlet.
Should be able to provide recommendations and suggestions to guests upon request.
Be knowledgeable of all services facilities and products offered by the hotel.
Consider the satisfaction of all guests by ensuring prompt courteous and efficient service at all times.
Display excellent conversation skills and selling techniques at all times.
Pay attention to guest orders and know the menu thoroughly.
Write down all the information. Highlight special requests.
Ensure correct posting in the POS system for communication with the service and kitchen departments.
Able to perform all duties and tasks per the tasks required at the outlet.
Assist the department in driving guest satisfaction by providing consistent guest experiences.
Coordinate with Room Service Waiter/ Waitress Captains and Minibar Attendant.
Report positive and constructive guest feedback to the manager.
Promptly handle guest queries complaints and all issues professionally.
Have the knowledge and understanding to explain and perform upselling of all items offered by the department assigned as well as offering alternatives or suggestions to guests.
Qualifications :
Saudi National
Average reading writing and oral proficiency in the English language
Must be well presented and professionally groomed at all times
Able to account and handle cash effectively and efficiently
Good communication and customer contact skills; good problem resolution skills
Team player with strong interpersonal skills and attention to detail
Previous public contact and/or cashiering experience
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا