Program Manager KSA, After Market Services (AMS)

Amazon is looking for a Program Manager in KSA to lead activities of After Market Services (AMS) and own the end-to-end processes of used (customer returns) and damaged products. When items are returned or damaged we maximize reuse and recovery to optimal cost of returns while safeguarding customer- and selling-partner trust. The role will be focusing on managing the activities related to the liquidation / destroy of returned items and defective inventory. This is a cross-functional role that requires close partnership with various stakeholders such as Operations Retail Finance Legal and Sustainability teams both local and regional. Role requires strong project management supply chain and influential skills to effectively deliver and execute at scale projects while ensuring optimum profitability.

Key job responsibilities
the new Liquidation channels business in SA and financial performance input defect metrics;
the commercial agreements with liquidation vendor business-2-business (B2B customers);
and managing specialty liquidations programs (i.e. 3P auctions single vendor model) to optimize recovery;
Management and Program Management of Liquidation Channels.
business decisions to optimize recovery across channels;
and manage Liquidator Performance Scorecard to bring about measurable improvements in customers experience execution compliance financial or other metrics etc.;
industry trends and identifying the right vendor partners to support the strategic goals and objectives;
Amazon when meeting with senior executive teams from top vendors and building long term strategic relationships;
strategic negotiations on behalf of Amazon with vendors/buyers. On-board Liquidators which includes actively scouting for new liquidators managing the vetting process and rates negotiations to align with existing and new business initiatives;
cross-functionally with Category Finance and Operations partners
cross-functional effort around Stranded (Unsellable) Inventory Reduction Programs (SIRP) and other non-actionable inventory buckets to proactively identify and mitigate risks to USI removals;

A day in the life
You will get the opportunity to work cross-functionally with ReLo Operations Finance Product Tech organizations. You will also get to work with external vendors who are business-2-business (B2B) buyers of Amazon liquidation quality product. Your work is dynamic in nature and challenges your think big and problem solving skillsets. We have big true north goals where you work daily on finding ways to proactively achieve them. Lastly you will dive deep into business performance input and defect metrics for your business to find ways to drive continuous improvement.

Bachelors degree or equivalent
6 years of experience preferably in Supply chain project management or operations
Ability to work cross-functionally partner with multiple teams and lead by influence
Strong communication skills both verbal and written
Strong analytical skills proficient knowledge of Microsoft Office tools
Strong bias for action able to manage multiple priorities

Experience in e-commerce
Retail and/or supplier Management background
Experience in Operations - Reverse Logistics and warehousing operations
Knowledge and experience in using Business Analytical reporting tools like SQL Tableau QuickSight

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