drjobs Client Care Analyst English

Client Care Analyst

صاحب العمل نشط

1 وظيفة شاغرة
drjobs

حالة تأهب وظيفة

سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
Valid email field required
أرسل الوظائف
drjobs
أرسل لي وظائف مشابهة
drjobs

حالة تأهب وظيفة

سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني

Valid email field required
أرسل الوظائف
موقع الوظيفة drjobs

Casablanca - المغرب

الراتب شهرياً drjobs

لم يكشف

drjobs

لم يتم الكشف عن الراتب

عدد الوظائف الشاغرة

1 وظيفة شاغرة

الوصف الوظيفي

  • Respond to operational post-production support inquiries from Visa issuers processors in CEMEA region to ensure best client experience.
  • Provide information and direction for CEMEA clients regarding VisaNet Core Application Services Billing Visa Resolve Online Clearing&Settlement Visa Token Service Visa Secure and other operational queries within scope.
  • Perform general transaction research to analyze potential technical or operational problems or issues.
  • Log service requests (cases) in a timely and accurate manner in accordance with defined internal processes and standards.
  • Follow the Client Resolution Case management guide and all stages of the case resolution process in line with defined SLAs and targets. Manage the cases assigned or escalated from the L1 support team efficiently.
  • Work with stakeholders within CS (Client Services) and non-CS organizations to resolve client issues.
  • Be accountable for delivering against commitments to clients.
  • Be organized in tasks and activities.
  • Keep accurate records in the defined CRM system.
  • Contribute to developing process improvement procedures to improve operational efficiency.
  • Contribute to the defined team operational metrics/targets execution.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.


Qualifications :

- Bachelors/Masters Degree
- Minimum 3 years experience in a customer-facing role in software financial/banking or information services
- Language English French
- Experience within card processing/ card technologies/account management/contact center/implementation project management within payments departments would be beneficial
- Data analytical skills
- Strong communication and business writing skills
- Technical aptitude with the ability to absorb lots of technical information and strive for continuous constant learning
- Understanding of basic authorization clearing&settlement flows knowledge of Visa products&services would be a significant benefit
- Must be a self-starter with strong organization time management problem solving and resolution management skills
- Customer focus with proven ability to establish productive working relationships with key internal stakeholders
- Proficiency in Microsoft Office Excel Tableau


Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.


Remote Work :

No


Employment Type :

Full-time

نوع التوظيف

دوام كامل

القسم / المجال المهني

خدمة العملاء

نبذة عن الشركة

الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل. نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا