SPA Reception
نُشرت في :
23-05-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
- Answer the phone promptly and use the guests name throughout the phone conversation
- Acknowledge and greet everyone who enters and leaves spa failities
- Handle guests questions and concerns professionally and courteously
- Provide accurate appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction
- Be responsible for scheduling tours spa day packages treatments and personal training
- Carry out spa tours and spa consultations with guests and members giving personalized advice and promote facilities treatments and products
- Be responsible for the sale of gift vouchers and their redemption
- Be responsible for pre and post treatment advice for clients when booking appointments
- Be responsible for stating important contraindications when booking appointments
- Schedule bookings for the members and guests to the required standard
- Ensure that all new clients fill in a spa consultation card and keep this record updated with current information
- Ensure that all spa reception areas are maintained to high standards of cleanliness
- Ensure that all equipment is serviced as part of a preventative maintenance program
- Be responsible for achieving retail sales
- Be responsible for processing bill payments and receipts
- Be an example to the staff of personalized service positive attitude and professionalism
- Assist during spa promotions and events
- Ensure all displays are changed regularly
- Properly open and close spa each day according to Standard Operating Procedures
- Utilize spa computers with skill and proficiency
- Maintain a Spa Desk Bank
- Actively promote the spa treatments services sessions and retail as well as programs promotions and/or discounts available
- Maintain a clean; safe fully stocked and well organized work area
- Maintain a positive attitude and contribute toward a quality work environment
- Assist in all areas of spa operation as requested by management
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention
- Be responsible for all retail stock security
- Be responsible for recording all the necessary information in the spa soft computer system
- Be responsible for cancellation bookings and waiting list for members and guests
- Be responsible for recording member and guest comments
- Monitor usage of the facilities and type of usage
- Ensure correct records are kept for member and guest visits treatments and purchases
- Be responsible for all daily takings and usage reports
Qualifications :
- Arabic Speaker is highly preferred
- Minimum of 7 years experience within a 5* or Luxury hotel SPA or hotel reception (can be customer services as well) working with Opera
- Minimum of 1 year incharge/coordinator of the SPA reception will be a plus
- High school diploma is required
- Aware and experience needed taking and handling Inventories of medium to large Retail areas
- Excellent customer service and phone skills
- Able to handle Daily Weekly and Month End reports
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
