Front Office Receptionist
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
We are seeking a professional and friendly Front Office Receptionist to join our team at Swissotel Corniche Park Towers Doha. As the first point of contact for our guests you will play a crucial role in creating a welcoming atmosphere and ensuring exceptional customer service. Your attention to detail and organizational skills will be key in managing daily operations and maintaining a smooth guest experience.
- Greet and welcome guests in a warm and professional manner
- Manage the checkin and checkout process efficiently ensuring all guest information is accurately recorded
- Handle guest inquiries and requests promptly and courteously providing information about hotel services and local attractions in Doha
- Process payments and maintain accurate financial records
- Answer phone calls and respond to emails in a timely and professional manner
- Collaborate with other departments to ensure seamless communication and guest satisfaction
- Maintain the cleanliness and organization of the front desk and lobby areas
- Handle guest complaints and issues with empathy and efficiency escalating to management when necessary
- Ensure compliance with hotel policies and procedures while maintaining guest confidentiality
- Assist with additional administrative tasks as needed
Qualifications :
- Previous experience as a Front Office Receptionist or in a similar role within the hospitality industry
- Excellent interpersonal and communication skills with a friendly and approachable demeanor
- Strong organizational skills and meticulous attention to detail
- Proficiency in Opera hotel management software
- Demonstrated passion for delivering exceptional customer service
- Fluency in English; additional language skills are a plus
- Availability to work flexible hours including weekends and holidays
- Basic computer skills including proficiency in Microsoft Office suite
- Ability to multitask effectively and prioritize in a fastpaced environment
- Knowledge of local attractions and services in Doha Qatar
- Professional appearance and positive attitude
- Ability to stand for extended periods and assist with light lifting when required
Additional Information :
Your team and working environment:
Life is a journey. Live It well.
Are you a highly organized and proactive individual with a passion for the hospitality industry This role offers a unique opportunity to be at the heart of our hotels operations providing critical support to our leadership team. If you thrive in a fastpaced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotels success.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
