Partner Service Coordinator â International Dealer Markets
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Job Description Summary
As Partner Service Coordinators we aim to provide seamless support to all Partners and distributors for our PDx Business. Using our own initiative we take ownership and responsibility for solving problems from initial query right through to resolution and order entry. We will drive increased Partner satisfaction through exceptional Partner care. We are experts in anticipating what our Partner wants and know how to be flexible to their specific needs. We aim to make the order process as straight forward as possible. We take full ownership and responsibility from start to finish and our aim is to be communicating effectively with Sales distribution and Finance throughout the process. We are experts in fulfilling a Partner contract from Order entry to Revenue Collection ensuring that our Partners requirements are fully metGE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition turn ideas into worldchanging realities and join an organization where every voice makes a difference and every difference builds a healthier world.
Job Description
Roles and Responsibilities
Provide an excellent service for end Partners; distributers & subsidiaries as applicable.
Receive orders from partners and manage them in line with company policy and systems following through to shipment and manual invoicing where applicable ensuring a quality of service.
Respond to partner queries in a timely and professional manner.
Close liaison with our manufacturing plants commercial partners and freight forwarders to ensure QMI accuracy.
Participate and lead where applicable the weekly operational calls with our commercial finance and supply chain partners.
Collaborate with ITC ITC Legal and Controllership to ensure good understanding and adherence of all compliance rules for shipments to countries of concern.
Work as part of a team with a flexible & proactive approach to increase and maintain the quality of service.
Build effective relationships with other departments to understand impact to partners and service levels.
Work collaboratively with other GE departments for dispute resolution.
Resolve invoice queries raising credits and debits
Raise quotations for partners and distributors as requested and in line with Company Policy as applicable.
Establish close relationships with partners and commercial partners to gain their trust.
Develop solid product knowledge and a strong understanding of the Supply Chain.
Manage Complaints in line with company policy and systems.
Routine work handling accordingly local standards and procedures including release of stock
Contribution to team goals and KPI metrics.
Deputise for the CS Team Manager in their absence
Act as a role model to the team and provide value added support
Creation and revision of SOPs and WOWs and train out to the wider team
Analyze the transactional data and present to key partners on a regular basis to seek out service improvement opportunity
Quality Specific Goals
Aware of and comply with the GEHC Quality Manual Quality Management System Quality Management Policy Good Distribution Practice and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any quality or compliance concerns and take immediate corrective action as required
Required qualifications
Outstanding communication skills both written and oral.
Excellent knowledge of the English Language in written and oral.
Partner focused
Ability to manage self and tasks in a proactive manner
Excellent organizational and administrative skills
Attention to detail
A calm and analytical approach to problem solving
Willingness to work as part of a team and drive/progress individual projects
Coaching skills
General computer skills (Word Excel Outlook Explorer)
Ability to keep focus in a hectic environment
Accuracy and flexibility
Desired Characteristics
Desired characteristics
ERP/SAP knowledge is an advantage
Order management and partner service experience
Proficiency in French or Arabic is desirable
Inclusion and Diversity:
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
Behaviours:
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.
Total Rewards:
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into worldchanging realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.
Additional Information
Relocation Assistance Provided: No
Required Experience:
IC
نوع التوظيف
دوام كامل
