Head Of Bars Membership Club - Waldorf Astoria Doha Lusail

What are we looking for

A Head Of Bars serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Customer Service experience in supervisory or above capacity
• A warm personality attentive and smartly presentable
• An ability to listen and respond to demanding Guest needs
• Excellent leadership interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
• A medium level of IT proficiency is required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in similar role
• Passion for delivering exceptional levels of Guest service

What will it be like to work for Hilton

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of worldclass brands. Dedicated to filling the earth with the light and warmth of hospitality we have welcomed more than 3 billion guests in our more than 100year history. Hilton is proud to have an awardwinning workplace culture and we are consistently named among one of the Worlds Best Workplaces.

We support the mental and physical wellbeing of all Team Members so they can Thrive thanks to innovative programs and benefits such as workplace flexibility career growth and development and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members unique perspectives and voicesalong with those of our Guests Owners Suppliers and Partnersto cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what its like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions of his or her role and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A Head Of Bars manages the bar service to offer a high quality efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.

What will I be doing

As a Head Of Bars you will manage the bar service to offer a high quality efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically you will be responsible for performing the following tasks to the highest standards:

Always displays the highest standards of customer service welcoming customers in a polite gracious and enthusiastic manner; always paying attention; anticipating and meeting their needs.

• Manage multiple areas and oversee employees of various F&B outlets as it pertains to all beverage served at the hotel
• Handles multiple priorities works in a fast pace environment and exercises good judgment when dealing with guests and complaints.
• Oversee the Bars operation as it relates to the venues establishing and maintaining performance standards while maximizing revenue and profit.
• Observe and appraise team member performance provide feedback and facilitate improvements in accordance with established standards of product and performance.
• Oversee personnel and operations ensuring organization cleanliness proper maintenance and supplies.
• Select products that will meet the quality standards and financial expectations of the venues
• Coordinate with other departments/managers the daily flow of our operations.
• Communicates with members demonstrating confidence and encourages them to feel unique and special.
• Maintains cleanliness throughout bar/lounge and performs weekly maintenance.
• Assists Outlets Management in setting and achieving daily sales and assigned cost goals.
• Implements cost controls as needed to achieve positive financial results.
• Celebrates and fosters decisions that result in successes as well as failures.
• Communicates areas that need attention to staff and follows up to verify understanding.
• Maintain highquality efficient bar service.
• Ensure guest service standards are set implemented monitored and evaluated.
• Set up the bar according to operational standards.
• Comply with licensing regulations and hotel procedures for alcohol service.
• Train staff on beverage knowledge preparation and presentation.
• Ensure compliance with health safety and fire regulations through proper training.
• Oversee staff presentation and uniform standards.
• Create and manage Personal Development Plans for staff encouraging training and development.
• Address staff shortages due to absenteeism and manage absences according to procedures.
• Apply the company disciplinary policy when necessary.
• Ensure proper task delegation in your absence.
• Complete necessary staffrelated administration as per company procedures.
• Produce and communicate revenue forecasts to the Food and Beverage office.
• Maximize revenue and increase average spend through upselling and high customer service standards.
• Work with cost control to ensure timely stock takes and meet food and beverage cost targets.
• Achieve or exceed monthly drink profit margin targets.

EOE/AA/Disabled/Veterans