Outside Catering Manager

As an Outside Catering Manager at Waldorf Astoria Kuwait you will embody the Waldorf Astoria Hotels Service Delivery Standards by actively understanding supporting and participating in all aspects of service excellence. Consistent attendance in alignment with the standardswhich may be periodically updatedis critical to excelling in this role. You will be responsible for securing and finalizing local catering and social events ensuring seamless handover to the operations team for flawless . Your primary focus will be to achieve and exceed catering revenue targets by proactively upselling and maximizing each business opportunity.

In this role you will implement the brands service strategy and initiatives throughout the sales process fostering customer loyalty by delivering exceptional service at every touchpoint. You will act as the key liaison between clients and the hotel coordinating with various departments to ensure the successful planning and of offsite events. By effectively negotiating prices and services you will maximize revenue while controlling expenses supported by accurate forecasting. Ultimately your success will be measured by the flawless of events customer satisfaction and the ability to cultivate longterm loyalty ensuring repeat business with the hotel and company.
What will I be doing

As an Outside Catering Manager you are responsible for performing the following tasks to the highest standards:

• Manages customer relationship through drafting proposals and contracts responding to customer inquiries as well as organizing arrangements as they relate to social and corporate events ie: setup and of social and corporate meetings meals and special events. Provides direction and supervision of meeting and/or catering logistics to catering and event services managers and other departments and team members responsible for event
• Represents the hotel and conducts conferences with individual customers by telephone or inperson to solicit and close group and local catering business. Meets with and entertains customers conducts property tours and promotes facilities and services and within parameters has discretion to negotiate contracts with customers and commission agreements with vendors
• Provides support to Sr. Catering Managers and Director of Catering in planning and on site of large events
• Assists in the physical movement of hotel or customer equipment or furnishings as necessary to complete a tight turnaround of public function space
• Directly assists customers as necessary which may require moving of up to 20lbs
• Audits customer checks and department charges and files to ensure accuracy
• Supervises staff in creation and distribution of accurate written materials
• Ensures that contracts menus letters and reports are completed according to Hilton standards and policies
• Rebook functions and followup with customers by sending a thank you
• Compiles Food and Beverage post event report

What are we looking for

An Outside Catering Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Strong leadership skills whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
• Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
• Excellent organisational and planning skills
• Experience in a similar role with a proven track record

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local market
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives
• Degreelevel qualification in a relevant field would be advantageous

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans