Dynamics CRM Senior Specialist

Job Description

• Works with internal stakeholders to align technology solutions with business strategies
• Achieve a higher Customer satisfaction (internal and external).
• Apply Customer service trends.
• Apply latest technologies that Facilitate Company vision.
• Ensures the business need is addressed by the technical solution from a conceptual standpoint.
• Minimize business value lost during assigned project execution
• Ensure that, CRM Solutions are implemented as designed and as per business expectation

Job Requirements

• Computer Engineering or computer science or equivalent
• English Level: V. Good
• MS Office Level: Good
• Business Process Re-engineering
• Strong communication، facilitation and negotiation skills
• Excellent interpersonal and team leadership skills
• Ability to effectively engage senior IT and business leaders
• Dynamics CRM Techno-Functional Experience.
• Project Coordination and Management.
• Good Knowledge of Report Designing tools.
• Good Knowledge of SQL server and Database Design.
• Fair Knowledge of Web Development. Understanding of IT systems environments and IT industry trends
• Understanding of ITIL methodology with emphasis on ITSM.