Call Center Supervisor

Job Description

• Responsible for contribution for maintaining customers, improving the quality of service provided and supervising the performance development of solution center agents to achieve the agreed objectives.
• Contributes for maintaining the service level provided by the call center and agreed upon to achieve the best customer service.
• Communicates with the various departments of the company if necessary to ensure that the best customer service is provided as quickly as possible.
• Monitors the calls quality with customers to achieve the highest level of service provided.
• Monitors all call center activities and performance indicators periodically by using workforce monitoring systems with immediate action to develop service level.
• Communicates with customers in case of escalation of the complaint in order to provide the highest level of service provided and maintain customer satisfaction.

Job Requirements

• Bachelor's degree in any relevant field.
• +4 years of experience in call center field.
• Good command in spoken and written English
• Good knowledge of MS Office, SAP and CRM.
• Customer-oriented and problem-solver mindset.
• Excellent organizational and time-management skills.
• Very good leadership skills.
• Very good communication skills.