Senior Business Process Management Specialist

ob Description

• Meet with concerned entities to grab business requirements in order to understand activity needs and flow of operations
• Translate business requirements into documentation in form of processes, description, flowcharts, forms and other in order to facilitate automation Gather data from a variety of sources, as directed, for use in analysis
• Conduct interviews/meetings with concerned process owners to define and map “as-is” processes and agree on process inputs/outputs to ensure standardization and consistency
• Maintain proper filing of documentation with relation to consistency, templates and quality management requirements and established standards
• Identify areas for improvements in various processes and develop “to-be” activities in coordination with process owner and aligned with applicable QMS standard and internal organization requirements and policies to ensure system update to business needs
• Provide information to individuals, teams and departments on various topics of the QMS as needed to ensure people are aware of Quality principles and facilitate implementation
• Monitor QMS filing and archiving as per procedures to control documents and records at all times

Key Result Areas:

• Documentation of requirements
• Documentation of as-is processes
• Proper filing of documentation
• Implementation of Management Standards requirements and business requirements

Job Requirements

• Bachelor’s degree in Business Administration , Computer Science, or any relevant field
• Minimum 3 year of experience in quality and process management
• Customer centricity
• Excellent communication and presentation skills
• Excellent MS Office & Visio skills