Business Intelligence Development & Data Analyst Supervisor

Job Description

• Primary Duties
  • focuses on developing BI interfaces.
  • defines data collection methods, data models, types, and outlines the transformation process.
• Business As usual
  • Connect & Integrate to new data sources for the warehouse
  • Monthly progress report on all business plans activities
  • Working with presales designing solutions for new business opportunities
  • Identify areas where better services can be provided for existing client leveraging new deploying digital technologies
  • Assess and evaluate vendors performance

Job Requirements

• Strong back ground with Data Warehouse concepts, Business Intelligence & MS Azure, Office 365 & Power B
• Strong background with new Contact Center Technologies, Omni Desktops, Self Services, Bots, web chats, social media management platforms
• Strong Background with systems integrations, CTI and database engines and management systems
• Have the ability to effectively lead, manage, motivate, and develop a team
• Understands the strategic direction and present recommendations for new technological advances and services to our contact center offerings
• Identify process improvement opportunities as needed