IT Support Engineer

Job Description

• Windows servers 2012 or higher and Hyper V /VMWare , System Center
• Windows 10 Desktop and Microsoft Office including support, upgrades and patching
• Microsoft Exchange, Active Directory and WSUS
• McAfee Antivirus.
• Disaster Recovery methodologies and practice
• Servers hardware for HP and related storage
• Hardware and software troubleshooting prowess.
• Ability to critically analyze a symptom, diagnose a fault, plan and take appropriate action on equipment including PCs, printers, and networking etc.
• Microsoft Active Directory skills including creating, deleting and modifying user accounts, setting up e-mail, home and directories
• Networking knowledge including being familiar with the TCP/IP v4 protocols, DHCP, DNS, SNMP, SMTP, FTP, HTTP, HTTPS, ICMP

Job Requirements

• Minimum of 5-7 years in an IT support/technician role
• Knowledge of hardware components and hardware troubleshooting procedures
• Knowledge of Microsoft desktop operating systems and desktop software
• Take ownership and responsibility