IT Administrator

Description:

The IT Engineer is responsible for providing remote and onsite support to all computer users. Act as 1st level support and resolution to all reported issues and queries related to IT (hardware and software).

Daily tasks will include hardware maintenance, support and optimized key functional areas such as network, server, data communication, telecommunications system and security.

Participate in all infrastructure improvement activities.

Essential duties and responsibilities include the following:

IT Support and Management:

• Provide support and resolution on 1st level end-user telephone/email enquiries and issues related to Hardware and Applications (troubleshooting, VPN, wireless, etc).
• Logging of service desk calls; these include documentation of all user issues/requests/resolution into ticketing system.
• Conduct training to users, developing training materials as required.
• Working closely with IT application team to ensure compliance to information security audit requirements and provide IT technical assistance wherever necessary.
• Participate in IT projects when required; not restricting to Infrastructure activities only.
• Ensure proper IT infrastructure policies, standards, procedures and risk controls are followed during issues resolution.