Operation Manager/ Tourism Manager

Job Description

• Assist in hiring the required staff for the organization.
• Assist in Handling training for new employees.
• Implement and improve the operation strategy in order to get the most efficient results and workloads for both staff and clients.
• Motivates team members and assesses performance using KPIS and regular reporting.
• Submit monthly report to the top mangement with the performance of the team.
• Provide daily / weekly updates with the progress of the department.
• Supervise and coordinate regularly between the accounting department and the operation to make sure all the data are filed properly on the system.
• Motivates team members and assesses performance.
• Revise and follow up on the quotations, proposals, and contracts from Travel specialists prior to sending to clients.
• Supervise on maintaining the best Customer service quality, including interacting with customers, answering customer inquiries, and effectively handling customer complaints
• Represent the company at industry events, conferences and trade shows when required.
• Travel with group trips abroad in order to handle the operation on the ground.
• Assist in Outdoor sales visits to potential leads in order to attract new business.

Job Requirements

• 10+ years of work experience in Tourism industry.
• 5+ years of work experience in Groups operations.
• Maximum Age is 40 years old
• Very Good Management and sales skills.
• Very Good English Language Level (writing & Speaking).
• Knowledge of leisure destinations outside Egypt.
• Flexible to travel abroad to handle Group trips.
• Very Good expertise in Microsoft Outlook and Office programs.
• Excellent communication skills.
• Excellent time management skills.
• Presentable appearance
• Ability to work under pressure.
• Excellent time management skills and excellent customer focus attitude.