Application Support Engineer (AX)

Job Description

• Participate in creating the SLA Ticketsfor the different applications
• Provide first line support to Users by providing analysis and resolution for routine operational application issues.
• Provide the suitable business solutions for any assignedapplication issue within the agreed on SLA, internal processand based on the criticality of the issue.
• Monitor the business applications to ensure service availability 24/7
• Record and track incidents, complaints or requests. Ensure that problem tickets raised in the right channel are clearly documented and articulated.
• Collaborate with other IT teams in problem diagnosis and resolution.
• Support deployment of process enhancements by working with business on data collection and training key users on new functionality.
• Perform testing of solutions delivered development team to address process improvements with business process owners, and coordinate with development team for issue resolution.
• Provide end user trainings for new modules/implementations.
• Participate in analysis for new changes and required operational enhancements.
• CRs, User Manuals and business process documentation.

Job Requirements

• Result Oriented
• Analytical skills.
• Problem solving skills.

Previous experience in:

1- Technologies& Concepts:

• Microsoft Dynamics AX 2012 functional support proven experience is a must.
• MS SQL Server development is a must.
• ERP (AX 2012) modules good knowledge: AP, AR, GL, Budgeting, Cash-Banks, Product Info Management, Inventory Management, Procurement, Workflows, Fixed Assets& System Administration.
• Business Intelligence (Management Reporter 2012) is a plus.
• AX-Retail 2012 is a plus.
• RMS 2008 knowledge is a plus.
• Financial concepts knowledge is highly preferred.
• Agile Methodologies.

2- Used Tools:

• Microsoft Dynamics AX 2012
• SQL Server 2008 to 2019
• AOT 2012.
• MS Power-BI.