Information Systems Specialist

Job Description

ERP Systems

• Train branch employee on company ERPs and act as 1st line of support for any problems to ensure business continuity.
• Train branch employees on the company applications to ensure smooth work operations.
• Provide proper support for branch employees on the company’s ERP to ensure smooth work flow.
• Communications:
• Setup internet connection and apply company polices on IT Devices as department policy.
• Ensure Internet landline and 4G are operating well to ensure business continuity with no delays
• Ensure MPLS (Multiprotocol label switching) VPN (Virtual Private Network) quality and solve any issues with services provider to ensure mail and system are working efficiently.
• Provide proper support for Switches & Routers to ensure smooth work for IT devices.
• Security & Firewalls:
• Troubleshoot firewall and updates its policies to ensure its continuity and secure company data.
• Ensure the accurate and right performance of Operating Systems (OS) & firewall programs to secure company data.
• Devices Support
• Creates new users on IT devices at the branch as per company policy.
• Install all needed programs on IT Devices at the branch to ensure smooth work operations.
• Provide needed support for Printers, PCs, Handhelds and Tablet devices to ensure smooth workflow.
• Replace Ink Cartridge for different printers & ensure it's working effectively.
• Backups
• Perform regular backup for all data related to users on all branch PCs and monitor backup jobs and ensure backups are completed successfully.
• Transfer to the backup internet connection in case of any problems in the landline to ensure smooth workflow.
• Help Desk
• Review and ensure all IT issues and tickets are closed on IT System as per agreed SLAs
• Respond to branch employee’s IT issues and try to solve it in order to ensure customer satisfaction.
• Review and delete users’ accounts for resigned/stopped employees at his branch as per company security policy.
• Communicate with IT Team regarding employees' needs to create users or emails and new devices to ensure smooth work flow.

Job Requirements

• 1 - 2 years of experience in the same field.
• MCIPT 2008, CCNA, or MCSA is preferable.
• Network configurations and maintenance.
• Problem-solving, communication, and follow-up.
• Good command of the English language.