Manage Engine Specialist

• Provide all levels support monitoring and managing Manage Engine products.
• Perform day to day operation checks on Manage Engine Products
• Deliver Services Monitoring Insights using Manage Engine Reporting tools
• Answer IT Service Desk calls and emails, providing solutions and/or escalating requests and problems to designated second level res-ponders.
• Complete tickets for Manage Engine Products inquiries and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out.
• Create technical specifications and knowledge basedocumentation as needed.
• Participate in new Manage Engine application training and testing to obtain familiarity when servicing requests.
• Perform problem analysis of Manage Engine applications and impacting systems
• Manage tickets and provide quick and accurate updates
• Interact with end users, as needed, on their issues
• Maintain and build upon a knowledge management environment
• Provide recommendations for process improvement and monitoring capability
• Support metrics reporting requirements
• Maintaining an Asset Database and track changes
• Fine tuning, Installation, and configuration of current and new modules.
• Troubleshoot in case of any issue occurred.
• Open tickets with vendor if needed.
• Reports creation and customization.
• Integration with any NPCDR current or expected systems.

Requirements

Certification Requirements:

• Bachelor’s degree in Computer Science or equivalent.
• ITIL Expert (Preferred)
• ManageEngine Certified Solution Expert (Preferred)

Technical Skills:

• 3+ Experience as Manage Engine Products or any similar ITSM and ITOM technologies
• Experience being involved in different types of Manage Engine solution implementations
• Good technical background with the ability to discuss architecture, hardware, and software.
• IT networking skills and experience
• Excellent understanding of Windows, UNIX and Linux infrastructure including File System, Registry, Active Directory, user profiles, security.
• Understanding of virtualized technologies such VMWare and Hyper-V
• Acceptable experience with databases such as MYSQL, PostgreSQL, MSSQL.

Personal Skills:

• High sense of responsibility and ownership, acting like owner in what you do.
• Exceptional communication and presentation skills
• Being able to work on their own or in a team
• Being able to work to tight deadlines & Handling many tasks & responsibilities
• Ability to maintain composure during stressful situation

Certification Requirements: Bachelor’s degree in Computer Science or equivalent. ITIL Expert (Preferred) ManageEngine Certified Solution Expert (Preferred) Technical Skills: 3+ Experience as Manage Engine Products or any similar ITSM and ITOM technologies Experience being involved in different types of Manage Engine solution implementations Good technical background with the ability to discuss architecture, hardware, and software. IT networking skills and experience Excellent understanding of Windows, UNIX and Linux infrastructure including File System, Registry, Active Directory, user profiles, security. Understanding of virtualized technologies such VMWare and Hyper-V Acceptable experience with databases such as MYSQL, PostgreSQL, MSSQL. Personal Skills: High sense of responsibility and ownership, acting like owner in what you do. Exceptional communication and presentation skills Being able to work on their own or in a team Being able to work to tight deadlines & Handling many tasks & responsibilities Ability to maintain composure during stressful situation