Digital Account Manager

Job Description

• Negotiate and close deals in a cost-efficient manner (both internally and externally)
• Pitch the company’s services and products for prospects/potential clients
• Communicate and build rapport with clients to promote maintaining/acquiring them as retainers
• Collaborate with all internal teams to fulfill clients’ queries
• Elaborately brief internal teams to ensure that the strategies, objectives, and plans set for clients are well-communicated
• Collect the data needed in order for internal teams to carry out the execution of needed outputs (AKA briefs)
• Preserve the records of each client separately in case needed in the future
• Resolve clients’ complaints in the most efficient way possible (for both clients and team members)
• Keep clients updated with progress (through emails, calls, presentations, etc.) and deliver their desired outcomes in a timely fashion and within budget

Job Requirements

• Proven work experience as a Digital account manager.
• Excellent to Fluent in English.
• In-depth understanding of online marketing tools and social media platforms.
• Experience with customer service and account management.
• Excellent verbal and written communication skills.
• Strong analytical skills.