Operations Associate

Job Description

• Transform and optimize the business processes when operational gaps and inefficiencies are identified
• Prioritize the areas that require urgent improvement and have the max impact on company performance
• Manage and optimize the entire processes of shop launches
• Identify and assess the training needs of the shops & prepare monthly/weekly training schedules.
• Train shops on company policies, operating procedures & customer service protocols
• Track improvement & progress expected after the trainings and report the key findings and suggestions to the operations head
• Identify progressive tools and technology enablers that will improve operational procedures
• Ensuring that all our technical solutions in the shops work properly (tablets, desktops, etc.)

Job Requirements

• Fluency in English
• Previous experience in Operations or Customer Service
• Excellent presentation and public speaking skills
• Superb clarity in communication
• Excellent organizational skills
• Problem solving, and plan execution skills
• Commercial & Technology awareness
• Business Bachelor/Masters is preferred