Customer Care Representative

• Maintain professional timely, and effective communication with all parties.
• Prepare Proforma Invoices & send it to respective Sales Team member / Customer promptly upon receipt of customer enquiry or pre-order request
• Follow up with Sales Team / Customer for PI Confirmation (by way of telephones and emails) and ensure confirmation of this contract.
• Upon receipt of PI Confirmation, Converting the same into Sales Order in system for Execution by production.
• Interact with Production Schedulers for ETA request and sending PI to Clients for confirmation
• Liaise with IT department for Creation of New Customer Code in the system.
• Create of New FG Product code. This will also require liaising with R&D Produce batch sheets and relevant documentation and labels
• Liaise with the Material Planning / Supply Planning team with regards to raw material shortages
• Ensure service issues do not arise by clarifying customer requests with regards to order confirmations, raw material shortages and delivery dates and managing expectations – determine cause of any issues, seeking solutions and escalate appropriately
• Liaise with Logistics team for generating Invoices / Export documentation
• Perform other ad-hoc duties as per assigned