Costumer Service Representative

Job Description

• Manage large amounts of phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Reach monthly target and Reviewing sales performance

Job Requirements

• Experience of at least 1-3 years in the Corporate Business
• Excellent interpersonal, telephone and customer service skills
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively
• Ability to interact within a client organization
• Good command of MS Office and Outlook
• Team worker
• Females only