Bellman

Job Description

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To anticipate all guest needs and handle all guest inquiries

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To participate in the effective day to day operation at the Bell service desk.

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To oversee the effective day to day operation at the Buggy Station

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To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.

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To ensure lobby area is clean and tidy at all times.

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To ensure the buggy is kept clean at all times.

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All drivers to carry their license at all times.

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Only drivers with valid buggy license should be using the buggies

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Speed of driving at all times not to exceed brisk walking pace

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Give way to pedestrians and other buggies if required.

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When going around turns, the bellman/buggy driver should reduce speed and ensure he does not hit objects around the resort

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To greet and acknowledge all guests, welcoming them in a polite and friendly manner.

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To assist guests who require special attention

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Assist guests with the luggage, and provide a luggage storage service for guest.

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Luggage buggies should not be overloaded or any part of the load hanging which may cause injuries to others.

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Take the vehicles to the car wash on a regular basis making sure they are clean from the in and outside at all times.

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Report any accidents and damage on the buggy to the Buggy coordinator/bell captain/Security immediately

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Avoid using the mobile/radio phone when guests are in the buggy and always use the hands free set whilst driving.

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Act as a sales person of all Anantara properties by promoting hotels facilities and products.

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To coordinate delivery of messages and other items to the guest room

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Complete all other shift duties as outlined on shift checklist.

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To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxi’s, private vehicles, limousines and other vehicles.

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Be aware of and follow all relevant ALOPs and Anantara Policies and Procedures.

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Assist all other areas of the hotel when required.

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Perform any related duties as requested by the Bell Captain /Buggy coordinator or Concierge Manager.