Hostess

Main Responsibilities

• Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests
• Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place and reconfirm all reservations by phone or email
• Schedule all reservations and planned seating arrangements with management prior to service period
• Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible
• Professionally provide alternative dining options if Aqua and Mosaic are fully booked or offer the guest a seat until a table is ready and keep them updated
• Welcome and escorts patrons with the overall objective to delight and satisfy each and every guest
• Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately
• Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station
• Perform any tasks related to billing according to hotel standards and cashiering policies if required
• To bid friendly farewell to guests and sincerely thank them for their visit

Requirements

• High School qualification or equivalent is preferred
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
• Experience as Hostess in a high volume restaurant with highest levels of service is preferred
• A minimum of 1 year of experience working as Hostess
• Ability to understand guest needs and to deliver superior customer service