Back-Office Support Specialist

Job Description

The Role:

• Provides back office support of a payment provider
• Manages incoming customer data
• Manages and fulfills service requests from customers and other departments
• Manages multiple tasks simultaneously without supervision

Your responsibilities:

• To listen and respond to customer queries via e-mail
• To provide accurate, valid and complete information to the clients’ requests
• To identify and assess customers’ needs to achieve satisfaction
• Create positive customer experience with each contact you handle
• Working Monday to Friday Business hours

Job Requirements

Job Requirements

• Have a very good level of English
• To enjoy communication with people and resolve cases
• To have a friendly personality
• To be a self-motivated and outgoing person
• Strong attention to detail in order to solve issues
• Strong Soft Skills