Operations Manager (Automotive)

Job Description

• Monitor all Aftersales processes and measure all related KPI
• Audit Service and Parts departments KPIs including workshop efficiency improvement, enhance Service quality, improve service centers CSI, and revenue targets achievement.
• Asses and report processes efficiency and areas for improvement.
• Suggest and plan for process improvement.
• Set and Implement improvement Action plans.
• Introduce and promote Keizen activities.
• Develop and prepare all required reports and suggest new reports to monitor Process.
• Preparing an annual operating budget, goals and objectives for each department and monitoring the departments’ performance.
• Working with department managers to improve profitability and efficiency.
• Ensuring that each department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
• Creating service and pricing policies for approval by the general manager.
• Any other duties within the nature of his/her qualifications, or such duties that become within the nature of his/her qualifications as a result of any training or qualification he/she has received by the company.
• Monitor and analyze industry trends and market changes.
• Research competition to identify threats and opportunities
• Prepare Business Plans for current and future projects and business opportunities
• Set annual sales plan
• Suggest and plan for process improvement.
• Set and Implement improvement Action plans.
• Working with department managers to improve profitability and efficiency.