Customer Service Agent (Operator)

Job Description

• Greet callers warmly and ask how to help.
• Transfer calls.
• Record and deliver messages.
• Relate the inquiry or the request to the appropriate Department/ Person.
• Call the appropriate person requested by the caller.
• Operate switchboard.
• Taking messages for unavailable employees.
• Arrange conference call.
• Schedule or cancel appointments.
• Answer caller's questions.
• Answers and routes incoming calls on the telephone system.
• Performs database retrieval for directory information.
• Send the updated telephone ext. list and distribute it to all CISE staff.
• Locate correct and/or unique spelling of names from the database and/or printed directory.
• Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc
• Assists callers in identifying needs and then routing calls appropriately.
• Places long-distance calls for authorized staff as necessary.
• Updates and maintains a copy of staff directory and other resources to ensure accurate dispensing of information.
• Type all info needed in the inbound and outbound templates.
• Contributing to compiling together and analyzing all data for patterns reading and plans development.