Call Center Supervisor

Job Description

• Arrange call center agents schedule based on day of week, sales promotions, other anticipated events.
• Monitors productivity of call center agents and generates reports.
• Monitors individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
• Monitors service calls to observe employee demeanor, technical accuracy and conformity to company policies.
• Answers questions and recommends corrective services to address customer complaints.
• Provides communication and follow up to ensure representatives are fully informed of all new information related to services, procedures, customer needs and company related issues, changes or actions.

Job Requirements

• Bachelor’s degree in related field.
• Cosmetology background is required
• Five years of experience.
• High leadership skills.
• Excellent English.
• Good knowledge of MS Office.
• Experience with performance evaluation procedures.
• Customer-oriented and problem-solver mindset.
• Outstanding communication, interpersonal and leadership skills.
• Excellent organizational and time-management skills
• Gender: Female