Customer Service Representative

Job Description

• To embrace and achieve our mission to deliver timely, accurate, and professional customer service to our customers.
• Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of our services.
• Provide customers with superior recommendations and actions.
• Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.
• Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
• Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
• Apply FCR concept for all customers’ inquiries. Handle and retain all the customers’ complaints within the SLA.
• Implement high quality standards of Customer Service for customers through exceeding all KPI’s threshold
• Explore the required negotiation skills when needed.

Job Requirements

• 1-2 years of experience in customer service "Fresh graduates are welcomed"
• Strong communications and interpersonal skills.
• This position requires significant phone, e-mail, chat, and face to face communication with customers in a fun and fast-paced environment.
• Excellent command of both Arabic and English written and spoken.
• Excellent computer skills.
• Must be able to display a capacity for problem solving
• Multi-tasked and flexible team player with ability to work on own initiative and consistently meet demanding deadlines.
• Capability to work under high pressure with positive attitude.
• Excellent telemarketing and listening skills.
• Flexible in shifts