Product Operations S....
Product Operations Specialist
نُشرت في :
28-04-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
رقم الوظيفة : 517604
- • Respond to inquiries from clients and communicate with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection.
- • Be the point of contact for “conversation cloud services" this means being the support subject matter expert and help the organization increase its knowledge and expertise in this area.
- • Execute day-to-day operations that are related to the company’s products and services including but not limited to reports, monitoring projects performance, issue tracking.
- • Provide in-depth training in areas of expertise, general product knowledge, and integration.
- • Ensure the availability of technical infrastructure, systems, products, and services.
- • Work closely with cross-functional teams to build a consistent client experience and identify opportunities for new product/feature development.
- • Ensure that communication flows internally and externally between different stakeholders at it’s best.
- Serve as a coach and trusted advisor to valued company’s clients.
- Establish, document, and communicate best practice processes and procedures for ongoing management and solve operational problems and databases that have tracking of all operations and documents. Includes but not limited to knowledge-base, operations manual, marketing reports, process, and procedures.
- Responsible for the implementation of project plans for current and new projects to achieve targets.
- Hands-on 4+ years of recent experience in delivery, client services, or quality control related positions in the tech industry.
- Bachelor's degree in Computer Engineering, Software, or other IT related fields.
- Proven ability to develop highly innovative solutions to very complex problems.
- Process-driven and very organized person
- Knowledge of technical infrastructures, networks, servers, software and database administration, and maintenance.
- Ability to work under high client/department demands and high availability.
- Self-motivated and able to work independently with a minimum level of supervision.
- Familiar with cloud and conversation concepts and technologies.
- Fluent in English and Arabic with excellent writing/editing and verbal communication skills
نوع التوظيف
دوام كامل
المجال
القسم / المجال المهني
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
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