Customer Service Representative English Speaker

Job Description

About the job :

• It's a temporary project ( 3 months contract ) for a well known e-commerce company.
• Rotational shifts from 7 AM to 11 PM
• Transportation provided after 7PM for females
• 2 days off rotational

Responsibilities:

• Managing incoming calls and customer service inquiries.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.

Job Requirements

• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize and manage time effectively.
• Graduates and Gap year can apply.
• Fluency in English is a must.
• Candidates needs to be flexible with the work location, they will be initially working from home and later on they will be working from office.