Call Center Quality Assurance Associate/ Specialist

About the Job

• Develop a deep understanding and expertise in Tempo to effectively support the daily activity of the Quality Assurance team.
• Review 15+ customer support interactions daily (via chat, email, and phone) and help toidentify common customer issues, improve the customer experience, and help standardize communication.
• Helpmentor and coach team members to be successful Tempo representatives.
• Work cross-functionally at points to secure knowledge needed for documentation development and synthesize that information into the appropriate resources.
• Cover flexible hours; this position includes some on-call work, including nights and weekends.

Job Requirements

• Bachelor's degree from a 4 year University.
• 2+ years of experience in a Quality Assurance/Customer Support/Operations role preferred.
• Passionate about technology and fitness.
• Strong written and verbal English communication skills with the ability to comfortably interact with cross functional teams.
• Experience with content creation, change management, and process documentation.
• Capable of giving and receiving feedback in an honest and respectful way.
• Natural problem solver with strong analytical and critical thinking skills.