Customer Care Agent - Alexandria

About the Job

• Following all customer care department work instructions.
• Performing fitting of hearing aids to customers.
• Filling in application forms for the customers.
• Informing recommendations/orientation about hearing aids
• Dealing with/helping to solve any customer complaints professionally.
• Selling & promoting the company products and giving detailed information about them.
• Performing all necessary transactions on customer care applications.
• Communicating with technical team on customer's maintained & newly devices.
• Preparing daily, weekly, monthly and annual reports for all work perspectives.
• Following up with customers and having feedback about the company services and products regularly.
• Working on achieving the company selling targets.
• Attending all customer care meetings & training scheduled by the company.
• Meeting Customer Care department’s objectives and KPIs.