Account Manager-Italian Native Speaking

About the Job

Account Management

• Develops and maintains partnerships with clients to increase business and client satisfaction
• Functions as link between company and client
• Schedules, coordinates and facilitates client communication
• Sustains and grows business partnerships with client by offering proactive solutions
• Identifies problems, analyses trends and implements corrective and preventive actions
• Implements business operation and service solutions utilizing the continuous improvement process
• Maintains updated client contracts by documenting changes in scope and conducting period reviews
• Prepares, implements, maintains and reviews existing client projects
• Achieves and exceeds client service level agreements
• Deals effectively with client complaints and issues by escalating to the appropriate person and by taking the appropriate action when necessary

Team Management

• Accountable for the performance of supervisors by coaching, creating and maintaining development plans, setting objectives, conducting performance appraisals, recommending training and encouraging individual employee participation in decision making
• Accountable for the identification of training needs of the team, for fulfilling those and ensuring a development plan is in place for a successor
• Accountable for liaising with any remote sites and ensuring that they deliver an effective, consistent, high quality service.
• Communicates company policies
• Completes, maintains and processes pertinent paperwork and records
• Accountable for the recruitment of staff

Financial

• Responsible for the accurate tracking of costs related to or billable to the client
• Responsible for ensuring that all related prices, costs etc are kept up to date
• Participates in creating budgets and forecasts
• Measures and tracks financial performance against forecast and budget
• Responsible for the accurate and timely invoicing of clients