Metro Stations Supervisor / Administration Supervisor

About the job

RESPONSIBILITIES/DUTIES

• Responsible for the safe and efficient operation of Stations and Trains.
• Responsible for handling Station Control Room and equipment installed at station.
• Handle failure of Signaling system by manual intervention when authorized by CCP.
• To act as Rail Site Controller in case of any incident when authorized by CCP.
• Responsible for the Station Management in maintaining high standard of services to passengers.
• Assistance to the passengers in case of any difficulty with special attention to the elder or differently able passengers.
• Ensure availability and proper working of all types of equipment at the station.
• Responsible for the quality of service offered to the passengers at the stations.
• Responsible for the management of crowd in the stations.
• Handling Degraded or Emergency situations in according with the regulation.
• Liaison with the Marketing & Sales Division employees to avoid any inconsistencies in the management of stations.
• Liaison with local authorities like Fire Brigade, Police, Ambulance whenever the situation demands.
• Evacuation of station/trains, whenever called upon to do so between stations or at the station.
• Access the train and train driving when required.
• Train recovered (re-setting train equipment prior to manual driving).
• Maintain a high level of service in the station and to manage efficiently with in the frame of passenger care policy.
• Maintain smooth flow of passengers at the station.
• Providing information to passengers using PA/PIDS system.
• Maintain documents and notices.
• Management of outsourced employees at the station.
• Sign ON and Sign OFF out of staff where required.
  

Desired Skills and Experience

QUALIFICATIONS:

• Bachelor Degree in any related discipline

KNOWLEDGE:

• English language (Good) and local language.
• Drafting operation rules & procedures
• Drafting training documentation
• Developing cooperative relationships with internal and external actors
• Industrial projects and their commissioning
• Full involvement in the safety issues (personnel & equipment)
• Having strong oral and written communication skills
• Management skills

EXPERIENCE:

• Minimum 3-5 years working experience in operation in any Industry, supervisory level and have handled a team
• Demonstrated knowledge and skills in managing and developing team effectively and a large operational workforce (human, social, organisation and technical).
• Previous experience of setting up processes and training.