Tier1 Tech Support Specialist - Bilingual French/English Speakers

About the Job

• As a Support Professional, you’ll be troubleshooting for Office 365 Cloud customers and helping them out with any problems or questions they may have about their software.
• Using your expert knowledge, you’ll do whatever it takes to get to the bottom of the issue, making sure they get a first-class experience along the way.
• Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
• Deliver and exceed customer-specified service levels for handle time.
• Learn, understand, retain and regularly update and demonstrate product/process knowledge.
• Track, document and retrieve information in call tracking database

Job Requirements

• (B1/C1) French language level and (B1) English level is a must.
• Additionally, if you are familiar with Microsoft products (basic knowledge) and you able to lose the jargon and explain steps in a simple way, you are very likely to be successful in our process.
• Tier1 Technical Skills is a must.
• Fluency in both written and speaking in the language.
• Flexible with rotational shifts.
• Skill in providing an exceptional customer experience.
• Ability and willingness to provide pre-sales support. Ability to promote and sell products or services.
• Able to speak with customers in a calm, enthusiastic and friendly tone of voice.