Customer Success Manager

If youre an online user (and lets face it who isnt these days) youve likely encountered those bad ads that disrupt your quest for a safe and clean browsing experience. Well consider us your digital superhero.

Step into the heart of GeoEdge where our cybersecurity prowess is fueled by a vibrant and friendly work environment. Beyond being a cybersecurity company we are a community of smart fun and kind individuals who share a passion for people. Our dynamic team are hard at work not only protecting ad platforms app developers website owners and users from the menace of bad ads but doing so in an atmosphere that resonates with intelligence creativity and genuine friendliness.

Our cuttingedge technology swiftly eliminates bad ads in realtime before they can disrupt the online experience. As a tenacious bootstrapped startup with over a decade in the game we thrive on challenges because we know that cyber challenges never rest and neither do we!

As our Customer Success Manager youll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security becoming the trusted advisor and influencer that our clients cant imagine navigating this landscape without.

If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision then congratulations youve just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience.

Responsibilities:

• Serve as a trusted advisor to customers by utilizing your deep understanding of GeoEdge s solutions to help achieve customers business goals.
• Act as the customers advocate and collaborate with internal teams including product management support and sales to find and provide the best possible solutions
• Build a longlasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
• Develop and maintain a deep understanding of client needs and drivers and align GeoEdge s technology to support those needs.
• Provide training and education on our products and new features through demos webinars and training.
• Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
• Work with internal stakeholders to support and drive successful renewals.
• Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product identify opportunities for improvements assess utilization build plans for maximum optimization.
• Develop individual growth plans for each customer to ensure adoption expansion and loyalty across your portfolio of customers.
• Own your accounts build the relationship with the technical and management teams and with Clevel executives.

Requirements :

• 3 years of tech B2B SaaS customer success account management or consulting experience working with mid to large enterpriselevel accounts.
• Ability to understand customer needs and requirements and translate them into actionable items and plans for the companys internal stakeholders.
• An analytical disposition. Youre comfortable digging through data manipulating it in excel and drawing out impactful insights for your clients.
• Excellent problemsolving skills
• Youre curious and techsavvy. You enjoy deep diving into the technical details and have the ability to demonstrate your technical depth and skills.
• Excellent communicator with fluent spoken and written English
• Problemsolving skills: you re a natural troubleshooter process oriented and a good communicator.
• Experience in AdTech/martech/cyber security big advantage.

If you don t meet all of the above that s okay! We believe in hiring people with a passion to learn grow and take on our exciting space. Ready to be the hero our digital world needs

GeoEdge is an Equal Opportunity Employer and does not discriminate on the basis of age race color religion gender sexual orientation gender identity gender expression national origin protected veteran status.

Remote Work :

Yes

Employment Type :

Fulltime