Assistant Front Office Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
We are seeking an enthusiastic and detailoriented Assistant Front Office Manager to join our team in the beautiful coastal city of Sharm ElSheikh Egypt. As a key member of our front office team you will play a crucial role in ensuring exceptional guest experiences and smooth hotel operations.
- Assist the Front Office Manager in overseeing daily front office operations and guest services
- Provide leadership and support to front office staff fostering a collaborative and customerfocused environment
- Train mentor and evaluate team members to maintain high service standards
- Handle guest complaints and escalations professionally and empathetically
- Collaborate with other departments to meet guest needs and resolve issues promptly
- Implement and maintain loyalty programs to enhance guest satisfaction and retention
- Monitor and analyze key performance indicators to achieve departmental goals
- Assist in developing and implementing innovative strategies to improve guest experiences
- Ensure compliance with hotel policies procedures and local regulations
- Participate in revenue management initiatives including upselling techniques
- Manage shift operations including staff scheduling and workload distribution
- Stay updated on local tourism trends and events in Sharm ElSheikh to provide valuable information to guests
Qualifications :
- Proven leadership experience in a front office or customer service role within the hospitality industry
- Bachelors degree in Hospitality Management or related field (preferred)
- Excellent communication and interpersonal skills with the ability to interact effectively with guests and team members
- Strong problemsolving abilities and attention to detail
- Proficiency in hotel management software preferably Opera Cloud or similar systems
- Fluency in English and Arabic; additional languages are a plus
- First Aid certification
- Demonstrated ability to multitask and manage time effectively in a fastpaced environment
- Flexibility to work varying shifts including weekends and holidays
- Familiarity with local culture tourism industry and hospitality regulations in Sharm ElSheikh and Egypt
- Customerfocused mindset with a passion for delivering exceptional service
- Ability to remain calm and professional under pressure
- Strong organizational and analytical skills
- Enthusiasm for mentoring and developing team members
Additional Information :
Your team and working environment:
In 12 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
